Owners using Hemlane’s marketing features may occasionally receive an email with the subject line “Prospective tenant withdrew from your property,” indicating that a prospective tenant is no longer interested in a listing. In some cases, the tenant may have clicked the wrong button and still wants to be considered. You may also decide to reconsider an applicant you previously declined, either for the same property or another one.
If you need to move an applicant from archived back to active in the Prospective Tenants tab, follow the steps below.
Step 1: Click the Prospective Tenants tab on the left-hand main menu.
Step 2: Locate the applicant’s name under the Archived All section.
Step 3: Click Unarchive.
Step 4: Confirm that you want to unarchive the applicant.
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