Turnover requests can range from simple tasks like filling nail holes to more involved work such as replacing carpets throughout the entire rental. Turnover repairs are considered part of the leasing process and should be completed after the previous tenant vacates and before the new tenant moves in.
For standard in-tenancy repair coordination, we are happy to step in once the leasing process is complete to assist with repairs while the unit is occupied. Full turnover repair support is not included in our standard repair subscription packages and we do not dispatch from our Third Party Network for turnover repairs. However, this service is available separately as part of our Leasing Services options.
Interested in Turnover Coordination?
If you do not yet have a Hemlane account and are interested in our services, please visit our page here for more information.
If you have an account already, please visit our support article here with more information and instructions on how to sign up.
How Do Repair Coordinators Help With Turnover Requests?
We can assign jobs to your list of service professionals and follow up on completed work. Think of us as your admin, handling everything from scheduling appointments to processing payments.
We also understand that new tenants may discover additional repair items after officially moving in. In these cases, we can reach out to the service professional who performed the turnover repairs and request that they return to address any outstanding items.
Why Are Turnovers Not Included in Subscription Packages?
There are three main reasons why our subscription packages do not cover full turnover coordination:
- Complexity: Our repair coordinators ensure quality in the trades they know best. In-tenancy repair coordinators have not been trained in many turnover-specific requests and therefore cannot ensure the quality of that work. Learn more about what we can and cannot coordinate here.
- Affordability: To keep subscription packages affordable, feedback from our users has been to offer turnovers as an add-on service rather than bundling them in (Leasing+ service here). As a result, we are unable to fully coordinate repairs that should have been completed prior to move-in, such as missing weatherstripping, loose door handles, clogged drains, and similar items a tenant discovers after moving in.
- Access: Many local agents and owners provide a lockbox code for service professionals. However, it is our policy that someone must be onsite during service visits. This makes it more practical for the local agent or owner to work directly with their own service professionals who can be granted onsite access.
What If I Don’t Have Support for Turnovers?
If you do not have your own service professional or agent to assist with turnovers, our leasing team has an optional turnover package to help. Hemlane’s Rent Ready+ service, available for $495, makes your rental move-in ready while you sit back and relax. Rent Ready+ is also included as part of the broader Leasing+ bundle, which combines turnover coordination with a move-out inspection and tenant placement.
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