Hemlane provides status updates on all payment transactions for property managers and tenants. Once a payment (partial or full) has been made and the payment is In Transit, Hemlane is unable to edit or cancel the request. If a payment is Incomplete you are able to cancel the request to remove it from your Financials tab.
How to cancel an incomplete invoice (payment request) with no payments made:
Step 1: Select your Financials tab on the left hand panel
Step 2: Make sure you are on 'Requests' along the top
Step 3: Click the three stacked dots to the right of the particular transaction and select "Cancel request"
Step 4: Confirm cancellation
How to update an incomplete invoice when partial payments have been made:
Step 1: Select your Financials tab on the left hand panel
Step 2: Make sure you are on 'Requests' along the top
Step 3:Click the three stacked dots to the right of the particular transaction and select "Record a payment"
Step 4: Select from 2 options:
- Offline Payment (choose this option when a payment has been made offline for this transaction)
- Uncollectible (choose this option when no payment has been collected for this transaction)
Step 6: Confirm the amount paid and select [Record] to save your changes
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