Bank account transactions are free within Hemlane and a great way to easily pay your bills online. Below are instructions on how to connect your bank account as a tenant.
To quickly navigate to specific sections of the article, please click below:
- To add a new bank account
- To verify a new bank account online (instant verification)
- To verify a new bank account manually (1-2 business day verification):
To add a new bank account:
Step 1: Click Bank & Cards on the left-side main menu
Step 2: Click [+Account]
Step 3: Select the account type by choosing to add in a bank account or credit/debit card
Please note: Savings accounts are not supported within Hemlane
Step 4: Choose which verification option you want to move forward with, then click [Next]
Secure Online Verification: Your bank will verify instantly through your online bank login
Manual Verification: You will need to verify using two micro-deposits we send to your bank within two business days of entering your bank account information into Hemlane.
To verify a new bank account online (instant verification):
Our online verification option uses Plaid to connect to your online banking in order to instantly verify your bank account.
Step 1: When adding in a new bank account, select the "Secure online verification" method and click [Next]
Step 2: Add in your bank account Nickname and click [Connect via Plaid]
Step 3: Select your bank and enter in your banking credentials
Step 4: You will then need to verify your account via text or email
Step 5: Once your verification step is complete, please select the checking account you would like to connect to Hemlane and click [Next] to add in your account
To verify a new bank account manually (1-2 business day verification):
If you have chosen to manually verify your bank account, please allow 1-2 business days for 2 micro-deposits to arrive within your account. A micro-deposit is a monetary deposit less than $1.00 that is deposited into your bank account to be used for verification.
Step 1: When adding in a new bank account, select the Manual verification method and click [Next]
Step 2: Enter in your banking details and click [Next] to add in your account
Step 3: Wait 1-2 business days for 2 micro-deposits to arrive within your account. Once your micro-deposits have arrived, you can log into your Hemlane portal and finish verifying your account. Please visit our article micro deposits, How do I verify my bank account (micro deposits)?
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