Hemlane allows you to reimburse or refund a tenant for a maintenance or repair cost they've made. Below are two different ways that you can reimburse the tenant within Hemlane.
For instructions on how to charge a tenant for maintenance, please view our article, "How do I charge a tenant for maintenance and repairs?".
Option #1: Create a new refund
Step 1: Select the Financials tab from the left side main menu
Step 2: Click [Send Money] to send payment through Hemlane using an attached bank account and/or credit cards
The form includes details such as:
- Property address (and unit, if applicable)
- Payor's details (who will send payment and which bank account it will send from)
- Payee's details (who will receive payment and which bank account it will deposit into)
- Payment details (amount, category, due date)
- Payment options (allowing partial payments, credit/debit card payments, and/or automatically including late fees)
Helpful Tip: Don’t forget there is a memo area allowing you to document any deductions that might have occurred
Option #2: Reduce the upcoming rent request
Step 1: Select Financials from the left side main menu
Step 2: Select [Transactions] at the top of the page
Step 3: Select the payment you would like to edit by clicking "view"
Step 4: Click the [Actions] option and then select [Record a Payment]
Step 5: Type in the [Amount] that you would like to reduce the request by and click [Record]
Adding a receipt or invoice to the transaction
You are able to add a receipt or invoice to the specific refund or rent reduction regarding the payment the tenant made by following these steps:
Step 1: Select Financials from the left side main menu
Step 2: Select [Transactions] at the top of the page
Step 3: Click [View] to the right of the transaction you just created or edited
Step 4: You are able to upload a photo or document by clicking the object that looks like a cloud with an up arrow in it.
Keywords: reimburse, maintenance refund, charge back, pay back, tenant, reduce rent