Hemlane makes it easy to take two applications and consolidate them or to transfer a tenant to a new property. You can do this for both applicants and existing tenants.
How to combine two applicants
Step 1: Select the Prospective Tenants tab
Step 2: When you see two applicants have applied separately, click on one applicant's name
Step 3: Select the 3-stacked dots at the top right corner of the tenant profile and select "Combine with Another Group" All of the applicant's respective data (including screening reports) will transfer with them.
How to combine two tenant groups
Step 1: Select the Tenants & Leases tab
Step 2: Click on the tenant name
Step 3: Select the 3-stacked dots at the top right corner of the tenant profile and select "Combine with Another Group" All of the applicant's respective data (including screening reports) will transfer with them.
How to transfer an applicant to a new rental property
When an applicant has applied to a particular property or unit, but you are transferring them to a different rental unit, please follow these steps.
Step 1: Select the Prospective Tenants tab
Step 2: Click on the applicant's name
Step 3:Select the 3-stacked dots at the top right corner of the tenant profile and select "Change Property or Unit". All of the applicant's respective data (including screening reports) will transfer with them.
How to transfer a tenant to a new rental property
Please note that if they are truly moving out of one unit and into another, you may want to [Set Move Out Date] and then re-invite them to the new rental. This will keep the lease records separate.
Step 1: Select the Tenants & Leases tab
Step 2: Click on the tenant name
Step 3: Select the 3-stacked dots at the top right corner of the tenant profile and select "Combine with Another Group" All of the applicant's respective data (including screening reports) will transfer with them.
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