How do I charge a tenant for maintenance and repairs?

Lacey B.
  • Updated

Hemlane allows you to charge a tenant for a maintenance or repair cost. Below are instructions on when you would charge a tenant and how to do so within Hemlane.

 

Reasons to charge a tenant:

  • Tenant caused the damage 

    • examples: hole in the wall or broken window due to tenant neglect, potato peels down the garbage disposal that caused it to stop working, etc.

  • Tenant did not perform basic trouble-shooting and a professional was called out instead of taking proactive measures beforehand 

  • Tenant did not show for their appointment and a no-show fee was charged

How to charge a tenant:

Step 1: Select the Financials tab from the left side main menu

Step 2: Click [Request Money] to send payment through Hemlane using an attached bank account and/or credit cards

  
Step 3:Follow the steps to fill in the payment details

The form includes details such as:

- Property address (and unit, if applicable)

- Payor's details (who will send payment and which bank account it will send from)

- Payee's details (who will receive payment and which bank account it will deposit into)

- Payment details (amount, category, due date)

- Payment options (allowing partial payments, credit/debit card payments, and/or automatically including late fees)

 

Step 4: Confirm the payment's details and click [Request]. 
 
 

For more information on this topic, please visit these articles:



 

keywords: maintenance, repair, charge-back, charge back, chargeback, payment, repay, chargeback, charge-back

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