Hemlane allows you to reimburse or refund a tenant for a maintenance or repair cost they have covered. Below are two ways to process a refund within Hemlane.
For instructions on how to charge a tenant for maintenance, please view our article, "How do I charge a tenant for maintenance and repairs?".
Option 1: Create a New Refund
Step 1: Select the Financials tab from the left-hand main menu.
Step 2: Click Send Money to initiate a payment through Hemlane using an attached bank account or credit card.
- Property address and unit if applicable
- Payor’s details — who will send the payment and which bank account it will be sent from
- Payee’s details — who will receive the payment and which bank account it will deposit into
- Payment details — amount, category, and due date
- Payment options — allowing partial payments, credit and debit card payments, and late fees if applicable
Tip: There is a memo area in the form where you can document any relevant details about the refund.
Option 2: Reduce the Upcoming Rent Request
Step 1: Select Financials from the left-hand main menu.
Step 2: Select Requests at the top of the page.
Step 3: Locate the payment you would like to edit and click View.
Step 4: Click Actions and then select Record a Payment.
Step 5: Enter the amount you would like to reduce the request by and click Record payment.
Adding a Receipt or Invoice to the Transaction
You can attach a receipt or invoice to the refund or rent reduction by following these steps:
Step 1: Select Financials from the left-hand main menu.
Step 2: Select Requests at the top of the page.
Step 3: Click View to the right of the transaction you just created or edited.
Step 4: Upload a photo or document by clicking the cloud icon with an upward arrow.
Keywords: reimburse, maintenance refund, charge back, pay back, tenant, reduce rent