Hemlane allows you to suspend recurring payment requests for rent or other payments. While a recurring payment request is suspended, it will stop the creation of any new payments from being created. Once you are ready to resume payments, simply update the request and payments will start again.
To suspend a recurring payment request:
REMINDER: If you are suspending a request, you may need to also cancel any pre-generated transactions for the next month, as transactions do generate from the recurring request 21 days before the due date.
Step 1: Select the Financials tab on the left hand main menu
Step 2: Select 'Recurring' at the top of the page
Step 4: Select 'View' to the right of the payment request
Step 5: Select the three vertical dots to the right of the [Record Payment] button and choose "Suspend Request"
To resume a suspended recurring payment request:
REMINDER: You will need to resume a suspended request prior to 21 days before the due date of the payment, as transactions do peel off from the recurring request 21 days before the due date. If you resume the request after this time frame, you may need to create a one-time payment request for any transactions that weren't automatically created.
Step 1: Select the Financials tab on the left hand main menu
Step 2: Select Recurring at the top of the page
Step 3: Filter for the 'suspended' status at the top of the page
Step 4: Select View to the right of the payment request
Step 5: Select the [Actions] button and choose "Resume Request"
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