How do I collect rent on Hemlane?

Roman Vomacka
  • Updated

Hemlane allows you to request, track, and collect payments through our software allowing you to stay organized and on top of your financials from rent, to owner distribution, security deposits, refunds and more! 

Before you can create a payment request, please make sure the following actions are completed:

Once you know the tenant is invited and the recipient of the payment has their bank account connected to Hemlane, you will want to request the payment.   

 

Step 1: Select the Financials tab from the left side main menu and ensure you are under Requests

Step 2: Click [Request Money] to request payment to be made through Hemlane using a attached bank account and/or credit card

  
Step 3: Follow the steps to fill in the property and payor's details
The form includes details such as:
1. Property address (and unit, if applicable) 
2. Payor's details (who will send payment)
3. Payee's details (who will recieve the payment)
4. Deposit Account (which bank account it will deposit into)
5. Click Next
 
Step 4: Follow the steps to confirm the request details
The form includes details such as:
1. Payment Category (which category this payment is recorded as, Rent)
2. Payment Amount (The total amount of rent you are requesting)
3. Memo (optional, not necessary)
4. Choose one-time, or recurring (automates payment requests to the payor monthly/weekly)
5. Select a start date
           a. Recurring requests cannot start before the request date. For earlier payments not included in the.               drop down, create a one-time request and keep toggle to one-time in step 4. 
6. Select a End Date (Cancel upon move-out is recommended for Rent Requests to avoid requesting rent after a tenant moves out. Alternatively, you can select a different date.) 
 
                   
 
Step 5: Select Next and customize your request to allow partial payments, payments via credit/debit, and late fees: 
         
 
Step 6: Confirm the details of your Rent Request and select [Request]: 
 

 

For more information regarding online payment requests, please follow these links:

 

 

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