Hemlane allows property managers to request a screening (background) request on their applicants. When you receive a screening request, you will be required to fill out the identifying questions and pay for the screening. When a screening is requested of you, you will receive both a notification via email as well as a notification on your Dashboard tab as soon as you login to Hemlane. Below you will find information on the screening report and how to submit it in your account.
Please note that an SSN is required to pull the screening report which includes a credit, eviction, and criminal record check.
To quickly navigate to specific sections of the article, please click the links below:
- How do I submit and pay for my tenant screening?
- How much does the screening cost?
- What is included in my screening report?
How do I submit and pay for my tenant screening?
Once a screening has been requested you will receive an email and in portal notification on the Dashboard tab in your Hemlane account. To complete the screening please follow these steps:
Step 1: Select the Dashboard tab and either click the "Incomplete" link under the screening column, or click [Complete] under the Screening task
Step 2: Select [Finish] to submit your screening information
Step 3: Fill in your date of birth, social security number, and address. Be sure to check the box "I accept the terms of the FCRA" and select [Submit]
Step 4: Answer the series of questions that is provided to you and select [Submit]
Step 5: Fill in your payment details for your tenant screening and select [Submit]
Step 6: You will receive a copy of your report once it is finished processing. For more information, please visit our support article: Do I also receive a copy of my screening results?
How much does the screening cost?
The screening charge is $30* for a comprehensive background and credit check. This amount is non-refundable.
*Please note: The Credit Bureau and the state of New York have worked together to create a $20 maximum fee for tenant screenings in New York. Hemlane will update the fee automatically for New York applicants.
What is included in my screening report?
(1) Credit Report
Comprehensive credit report and ResidentScore, with the following benefits:
- Soft pull on credit - will not affect the tenant's credit score
- Easy-to-read format
(2) Eviction Report
The report includes:
- Tenant judgment for possession and money
- Unlawful detainers
- Tenant judgments for rent
- Failure to pay rent
- Writs and warrants of eviction
(3) Criminal Report
The database searches:
- Criminal checks - 200+ million records searched, from state and national databases*
- Most Wanted Databases
- OFAC report
- National Sex Offender Public Registry
*Colorado is DOC, not county records. Massachusetts, Wyoming, Delaware, and South Dakota do not have instant criminal records available. A representative from TransUnion Credit Bureau recommended PDA Investigations (takes ~3 business days) to access the non-instant criminal records.
For more information on this topic, please visit these articles:
- Do I also receive a copy of my screening results?
- How do I dispute my background check or credit report?
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