Hemlane helps minimize the number of emails and calls you receive directly from prospective tenants through our auto-response feature. As part of this feature, all phone callers are directed to submit a response online, where you will receive the prospective tenant’s contact information and pre-qualification answers.
For customers who prefer to display their own contact information, we recommend turning off the auto-response feature where applicable.
To Turn Off the Auto-Response Feature
Step 1: Select the Marketing tab on the left-hand main menu.
Step 2: Filter for the property at the top of the screen.
Step 3: Select the Notifications section.
Step 4: Slide the Auto Response Settings switch to No.
Please note that if you turn Auto Response off, you will be responsible for directing prospective tenants to Hemlane to schedule showings and submit applications. Hemlane will not send automated emails to prospective tenants, and you will need to share your showing calendar link with them directly.
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