If you are using the Hemlane auto-response feature, then our software works to minimize the number of emails and calls you receive from tenants. Part of this feature is directing all phone callers to submit a response online, where you will receive the prospective tenant's contact information and questions online.
For our customers who want to display their own contact information, we recommend turning off the auto responder. You can do that by following the following steps:
- Select Marketing on the left hand panel
- Select your rental address on the top panel
- Select Settings under the Marketing section
- Slide the Email Auto Response to NO
Please note that if you turn this Auto Response to [No], then you will be responsible to send tenants to Hemlane for setting up showings and applying to the rental property. We will not send the tenants emails to schedule a showing, and you will need to send your showing calendar directly to them.
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