Hemlane allows you to refund a tenant for a variety of needs. The most commonly refunded payments are security deposits made by tenants during their move-in. It allows the owner to hold fees in case of damage, neglect, or non-payment. The funds are then returned to a tenant after they move out with any necessary deductions for cleaning, repairs, or violations to the terms of the lease agreement.
Common types of deposits:
- Security deposit
- Cleaning deposit
- Pet deposit*
- Holding deposit
*Please note, if you do all collect a "Pet Deposit" then you must prove that the pet caused the damage. To avoid this get around this, many owners will combine the pet deposit into the security deposit to avoid having to justify what caused the damage during deductions.
Each state differs in their security deposit return laws. Please visit our State Laws to see the various requirements by state.
To reimburse a tenant, please:
Step 1: Select the Financials tab from the left side main menu
Step 2: Click [Send Money] to send payment through Hemlane using an attached bank account and/or credit cards
The tenant will then receive a notification to accept this refund. We ask the tenant which bank account they'd like it deposited into from the current list of bank accounts connected within their Hemlane account.
Question: How can I reimburse multiple tenants?
Owners can disperse the entire deposit back to one tenant for dispersal or create individual returns for each tenant and their portion of the deposit. Most landlords perform an even distribution or percentage based return based on how the tenants' originally paid the deposit.
Question: What if my bank account is not connected to Hemlane to accept the deposit return?
Tenants are able to accept this return to any bank account connected within Hemlane. They can also connect a new account and choose to receive the funds there.
Question: As a property manager why am I unable to return the security deposit to the tenant?
A refund can only be returned from the bank accounts associated with your Hemlane account. If you are an Admin for a property and someone else is having the funds go from their account, then they need to initiate it. For security purposes, we cannot allow funds to transfer out of an account that is not your own.
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