How Do I Charge a Tenant for Maintenance and Repairs?

Hemlane allows you to charge a tenant for a maintenance or repair cost. Below are instructions on when you might charge a tenant and how to do so within Hemlane.

Reasons to Charge a Tenant

• Tenant-caused damage: For example, a hole in the wall or broken window due to tenant neglect, or potato peels in the garbage disposal that caused it to stop working
• No basic troubleshooting: The tenant did not perform basic troubleshooting, and a professional was called out instead of the tenant taking proactive measures beforehand
• Missed appointment: The tenant did not show for their appointment and a no-show fee was charged

How to Charge a Tenant

Step 1: Select the Financials tab from the left-hand main menu.

Step 2: Click Request Money to send a payment request through Hemlane.

Step 3: Follow the steps to fill in the payment details. The form includes:

• Property address, and unit if applicable
• Payor’s details, meaning who will send the payment and which bank account it will be sent from
• Payee’s details, meaning who will receive the payment and which bank account it will deposit into
• Payment details, including amount, category, and due date
• Payment options, including allowing partial payments, credit and debit card payments, and automatically including late fees

Step 4: Confirm the payment details and click Request.