Hemlane allows you to screen new applicants or current tenants. Credit and background reports include a soft credit check, eviction report, and criminal background report. Reports are non-refundable and cost $40*, paid by the applicant/tenant. Both you and the applicant/tenant will receive a copy of their report.
*Please note: The Credit Bureau and the state of New York have worked together to create a $20 maximum fee for tenant screenings in New York. Hemlane will update the fee automatically for New York applicants.
To request a screening from a prospective tenant or applicant:
From the Prospective Tenants tab, to request the Rental Application and tenant screening in one motion while a prospect is in the Inquiries stage, you will want to follow the below steps.
Step 1: Click the Invite to Apply button under the Applications section
Step 2: Ensure the box has the check mark in it and then click the [Next] button
Step 3: Ensure the prerequisites are noted effective in the Monthy Rent section, the Security Deposit section as well as the Lease Duration, Income to rent, and the credit score ask. Then you will click [Next]
Step 4: Click [Next]
Step 5: Follow the pop-ups to review and accept the terms of the FCRA, and verify your address and the tenant's screening qualifications to request the screening.
After requesting the screening, an email will be sent to your applicant requesting they complete their tenant screening request:
For more information on this topic, please visit these articles:
- How much does tenant screening cost and what does it include?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
- What if an applicant does not have credit, a SSN, or is not a US citizen?
- How do I manage the application and screening process?
- How do I add or combine applicants and co-signers?
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