Hemlane allows property managers and their users to request and send payments not only for tenants but between users as well. To request or send a payment to your team member, please follow the steps below.
Step 1: Select the Financials tab from the left side main menu
Step 2: Click [Request Money] to request payment to be made through Hemlane using attached bank account and/or credit cards
OR
Click "Track offline transactions" to record a payment that is made outside of Hemlane, usually via check or money order
Step 3: Follow the steps to fill in the payment details
The form includes details such as:
- Property address (and unit, if applicable)
- Payor's details (who will send payment and which bank account it will send from)
- Payee's details (who will receive payment and which bank account it will deposit into)
- Payment details (amount, category, due date)
- Payment options (allowing partial payments, credit/debit card payments, and/or automatically including late fees)
Step 4: Confirm the payment's details and click [Request]
To send money to a team member:
Step 1: Select the Financials tab from the left side main menu
Step 2: Click [Send Money] to send the payment through Hemlane using your attached bank account and/or credit cards
OR
Click "Track offline transactions" to record a payment that is made outside of Hemlane, usually via check or money order
Step 3: Follow the steps to fill in the payment details
The form includes details such as:
- Property address (and unit, if applicable)
- Payee's details (who will receive payment and which bank account it will deposit into)
OR
Step 4: Select an existing outstanding payment to update
If an outstanding payment matching your parameters is found, the system will ask if you would like to record the payment against this existing request.
To do so, select the request you would like to update and fill in the amount paid on the second screen
Step 5: Confirm the payment's details and click [Send]
Please note:
If you are unable to view the team member from the drop-down menu, please confirm the permission for the user allows them to "Receive Payments from Members". You can check all permissions within the user's profile, under the Your Team tab.
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