Hemlane allows you to update an incomplete payment request by recording a payment on it. This payment can be recorded as paid outside of Hemlane such as by cash, check, money order, or Venmo, or it can be recorded as an uncollectible amount. Either option will show the recorded amount as a manual override payment on the transaction.
If you have previously recorded a manual override, you can remove it at any time by deleting it.
To Remove a Manual Override on a Payment Request
Step 1: Navigate to your Financials tab.
Step 2: Locate the request you would like to update and click View.
Step 3: Scroll to the bottom of the transaction page and locate the manual override you would like to delete under the Payments section.
Step 4: Click the red trash can icon next to the manual override and confirm that you would like to cancel the payment.
Once the manual override has been removed, the request’s status will automatically change back to Unpaid, allowing the payor to submit payment through their Hemlane account.
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