Finding the right tenant can feel overwhelming, but with Hemlane, you can move forward with confidence. Our Approved Applicant Guarantee ensures that within 60 days of listing your rental, we’ll provide you with an approved applicant—or we’ll refund your Tenant Placement fee.
How the Approved Applicant Guarantee Works
To set you up for success, the following conditions apply:
✅ You’re open to adjusting the price, considering pets, and making market-competitive updates.
✅ Your property is move-in ready, with no major tenant concerns that could lead them to choose another option.
✅ You’ve connected with your dedicated Leasing Coordinator on scheduled calls to review progress.
✅ The property is unfurnished.
Please note: While we guarantee an approved applicant, we cannot guarantee the duration of a tenant’s stay. If a tenant does not fulfill the full lease term, refunds do not apply. Additionally, properties in areas with low rental demand or remote locations may not be eligible for the guarantee, subject to review by our team. Other refunds do not apply.
The Path to Leasing Success
Hemlane is committed to finding you a qualified applicant, but successful leasing requires alignment with market conditions. If a property remains listed for an extended period (e.g. 250+ days) without an approved applicant due to limited or no flexibility on pricing, market conditions, or leasing strategy, Hemlane may determine that we are unable to fulfill your leasing request. In these cases, the Approved Applicant Guarantee does not apply, and refunds will not be issued for services provided.
By partnering with Hemlane, you gain access to expert guidance and proven leasing strategies to attract qualified tenants efficiently. If you have any questions about the guarantee or your property’s eligibility, our team is here to help! You can reach us at support@hemlane.com.
For more information about our Tenant Placement service, please visit our article, "What is included in the Tenant Placement service?"