Getting a qualified tenant into your vacant unit quickly is a priority, and Hemlane offers leasing assistance options designed to make that process as smooth as possible. Whether you need help with a move-out inspection, getting your unit rent ready, or finding and placing a new tenant, we have services to support you at every stage.
To get started with a request for leasing assistance, Click Here.
What Leasing Services Does Hemlane Offer?
Leasing+ (Bundle) - $1,295 (+ $100 lockbox purchase)
The Leasing+ bundle combines all three of our leasing services into one comprehensive package: Inspection+, Rent Ready+, and Tenant Placement+. This is the most complete option for owners looking for end-to-end leasing support. Please note that the Leasing+ bundle is only available in areas where Rent Ready+ service is offered.
Inspection+ - $300
We coordinate a move-out inspection and provide a detailed report with photos and guidance to help you determine the scope of work needed to prepare your rental for the next tenant. Tenants can schedule an in-person move-out inspection, or we can inspect after they vacate. Five to seven days before the move-out date, the tenant will receive an email with a link to schedule the inspection.
Rent Ready+ - $495
We source from our network or coordinate with your preferred service professionals to perform minor repairs, replacements, and cleaning, and conduct a quality control check on the completed work. Please note that our pricing does not include the actual cost of repairs and cleaning. Rent Ready+ is only available in large and mid-size metropolitan areas where we have a sufficient network of service professionals.
Tenant Placement+ - $595 (+ $100 lockbox purchase)
We handle finding, qualifying, and arranging self-guided tours for prospective tenants. Prospective tenants are required to provide a government-issued ID and complete biometric identity confirmation before a tour is granted. This service includes:
- A rental market analysis and marketing guidance for your vacancy
- Sourcing and pre-qualifying prospective tenants
- Facilitating self-guided tours with identity verification for prospective tenants
- Coordinating rental applications and background checks
- Notifying you of completed applications for your final approval
- Providing tools to prepare and sign the lease
- Coordinating collection of move-in funds and the actual move-in
Securing Access to the Property
For both Tenant Placement+ and the Leasing+ bundle, a digital lockbox is required and included as a $100 purchase. For the Leasing+ bundle, we typically ship the lockbox to the outgoing tenant so they can use it to surrender their keys during move-out. We can ship the lockbox to whoever you designate. If needed, we may be able to coordinate lockbox installation by a handyperson or courier at the owner's expense, typically $50 to $100. For more information on how the lockbox charge works, see How does the lockbox charge work?
Are Hemlane Leasing Services Available in My Area?
Tenant Placement+ is available nationwide. Rent Ready+ and the Leasing+ bundle are only available in large and mid-size metropolitan areas where we have a sufficient network of service professionals to ensure timely unit turnovers. If you have questions about availability in your area, you can request a free consultation from our Leasing Services team.
When Are Leasing Service Fees Collected?
Service fees are charged upfront before the service is performed and are non-recurring. For example, the Tenant Placement+ fee is a one-time charge per vacancy. The $100 lockbox purchase is charged when the lockbox is shipped.
For the Leasing+ bundle, $300 is charged upfront to cover the cost of the inspection and report. The remaining balance is collected after we have begun coordinating showings for the property.
Please note that for any move-out inspection that is not canceled or rescheduled with at least 24 hours notice, a $150 trip fee will apply. If the inspector is unable to access the property at the scheduled time due to a failure to provide access by the tenant, owner, or owner's agent, the $150 trip fee will be assessed and the inspection will be rescheduled.
Are Self-Guided Tours and Digital Lockboxes Safe?
Yes. We prioritize the safety and security of both tenants and properties. Prospective tenants are required to provide a government-issued ID and complete biometric identity confirmation before a tour is granted. Digital lockboxes provide secure access only to authorized individuals for a specific date, and access codes cannot be reused.
Does the Digital Lockbox Require WiFi or a Cellular Connection?
No. Our lockbox system operates independently of the internet and provides secure access through temporary codes that are only valid on designated dates and cannot be reused.
Will You Coordinate Tours Before My Current Tenant Moves Out?
We do not coordinate self-guided tours of occupied units. You would need to work directly with your existing tenant to facilitate any showings while the unit is occupied. Tenant Placement+ can begin once the tenant moves out.
Does Someone Meet the Prospective Tenant at the Property?
Our Tenant Placement+ service coordinates self-guided tours rather than in-person hosted showings. We remain in communication with prospective tenants throughout their visit.
If you prefer in-person showings facilitated by a local leasing agent, our Agent Connection service may be a better fit. Full-service leasing fees through an agent typically equal one month's rent, though pricing varies by agent and location. Please note that Hemlane does not set these fees or receive any commission from the agent or manager.
How do I sign up for Hemlane's leasing services?
Step 1: Navigate to the 'Services' tab in your Hemlane account.
Step 2: Click on the [Fill Your Vacancy] button.
Step 3: Fill out the form and our team will be in touch with next steps.
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