As a Hemlane-registered tenant, you will receive email notifications when it is time to pay rent, along with automated reminders as the due date approaches to help you stay on track. Your Dashboard and Payments tab, found on the left-hand menu, will show any upcoming or overdue charges for your lease.
No Bank Account?
No problem. Tenants can pay with cash using a cash card available at various local stores. Learn how to pay rent with cash.
If you have questions about security, here is more information on Hemlane’s bank level encryption for payments.
Not Seeing Any Payments?
If you are not receiving emails about rent and your Payments tab shows no transactions, it means your manager or landlord has not yet enabled online payments. Click here for instructions on how to contact your manager or landlord.
Paying Rent Online
Step 1: Add a Bank Account or Credit Card
Before making a payment, you will need to link a bank account or credit card, if allowed by your manager.
View instructions on how to add a new bank account.
Step 2: Review and Make a Payment
Go to the Payments tab to see any outstanding charges. If the amount due is more than $0, your lease group has a balance to pay.
To make a payment:
- Click “View” next to the payment transaction
- Click Make Payment in the upper right corner
- Select your funding account and confirm the payment amount
- Click Confirm to process the payment
Your funding account will default to the checking account on file. If you would like to use a different bank account, select the preferred option and click Confirm.
Please note that you can also set up automatic payments ahead of time if that option is available for your lease.
Paying With Cash App
You can also choose to pay using Cash App when selecting your payment method, if allowed by your property manager.
Please note that Cash App payments include an additional 3% processing fee, similar to credit and debit card payments.
You will then be prompted with a QR code to access Cash App and complete the deposit. If you are on a mobile device, you will be redirected directly to Cash App to finish the process.
You will have between 10 and 60 minutes to complete the Cash App payment, or you can return to it at any time under your Payments tab.
If the Cash App process is not completed within the allotted time, the request will expire. You may then initiate the payment again using a bank account, credit or debit card, or Cash App if it is available.
Need help?
Search our Help Center or reach out to Hemlane from our Contact Us page.
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