Hemlane was built to minimize your property management administrative tasks. Traditional management software serves as data entry tools and at Hemlane we believe that the software should do the work for you.
For this reason, Hemlane requests you to invite all tenants in order to make sure your records and requests are streamlined and up to date. If you are not ready to invite your tenant to Hemlane, please follow the steps below to add a tenant without sending them an invitation, known as a tracking only tenant.
How to add a tenant without inviting them to register:
Step 1: Click the Tenants and Leases tab on the left hand panel
Step 2: Click [Add Tenant]
Step 3: Add the tenant's name and phone number, email is not required for tracking only tenants
Step 4: Uncheck "Invite tenant to sign up for Hemlane"
Step 5: Click [Add Tenant] to save the information. After, you can upload the lease and other information necessary to track the tenant.
How to invite a tenant to join Hemlane after they've been added to your account:
Once you are ready to officially invite the tenant to Hemlane you invite them by performing the following steps:
Step 1: Select the tenant's name under the Tenants & Leases tab
Step 2: Click "Resend Invite" next to the tenant's name within their profile, under their registration column
Step 3: Update or add the tenant's email address and click [Save]
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