Please follow the steps below to add a property to your Hemlane account. Once a property is added, you can add your tenants and their payment requests.
The user who added the property is responsible for the Hemlane subscription and referred to as the "bill to user". If you are unsure who is charged the Hemlane subscription because you have multiple rentals and users, you can confirm by looking at the properties under the user's name within the Your Team tab.
The subscribing user will have the words "bill to" listed under their permissions for each property.
To add a property to Hemlane:
Step 1: Click into the Properties tab on the left side main menu
Step 2: Click the [Add Property] button in the upper right corner
Step 3: Select "New property" and click the [Next] button
Step 4: Add the rental address and click the [Next] button
Step 5: Choose your "Housing Type" and "Package Type" and select [Add Property]
If you choose Single Family, you will be adding one unit:
If you choose Multi-Unit, you will need to add in the unit name and package type for each unit. To add additional units, select the "Add another unit" link in blue:
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