Existing tenants should be added directly through the Tenants and Leases tab. If you do not yet have a signed lease with an applicant, use the Prospective Tenants tab to qualify and properly move them in first.
Adding an Existing Tenant to Hemlane
Step 1: Select the Tenants and Leases tab on the left-hand main menu.
Step 2: Click [Invite a tenant].
Step 3: Fill in the relevant details and click Add Tenant.
Tip: If your tenant does not have an email address, uncheck the box labeled “Invite tenant to sign up for Hemlane.” This allows you to either invite them later or keep them as a tracking-only tenant without an email address. Please note that without an email address, the tenant will not be able to pay rent online or log into a Hemlane account.
Automated emails sent from Hemlane:
Below is an example of the email sent when you invite a tenant to Hemlane.
Below is an example of the email sent once a tenant registers their account on Hemlane.
Related Articles
- How do I add a tenant without inviting them to sign up on Hemlane?
- How do I add or combine applicants and co-signers?
- How does Hemlane help with the lease agreement?
- How can I tell if my tenant registered and is ready to pay?
- How do I upload tenant documents (lease or other docs)?
- How do I add private notes the tenant won't see?