How do I request a credit and background check?

Hemlane allows you to screen new applicants or current tenants. Credit and background reports include a credit, eviction, and criminal reports. Reports are non-refundable and cost $30*, paid by the applicant/tenant. Both you and the applicant/tenant will receive a copy of their report.

*Please note: The Credit Bureau and the state of New York have worked together to create a $20 maximum fee for tenant screenings in New York. Hemlane will update the fee automatically for New York applicants.

To request a screening from a prospective tenant or applicant: 

From the Prospective Tenants tab, we may have a recommendation for you to request tenant screening if it hasn't already been requested. An example is shown below:

If you do not see our recommendation from the Prospective Tenants qualification section, then follow these steps:

Step 1: Click into the Prospective Tenants tab from your left side main menu 

Step 2: Click the tenant's name to open up their details

Note: If you have not yet added in your prospective tenant, select the "Request Credit Report" quick link on the right hand side

Step 3: Scroll down and click [Request Report] from the overview section on their profile

Step 4: Follow the pop-ups to review and accept the terms of the FCRA, and verify your address and the tenant's screening qualifications to request the screening.

To request screening on an existing tenant: 

Step 1: Click into the Tenants & Leases tab from your left side main menu 

Step 2: Select the tenant's name

Step 3: Select the 'Screenings' section from within the tenant's profile and click [Request Screening]

Step 4: Follow the pop-ups to review and accept the terms of the FCRA, and verify your address and the tenant's screening qualifications to request the screening.

After requesting the screening, an email will be sent to your applicant requesting they complete their tenant screening request: 

For more information on this topic, please visit these articles:

• How much does tenant screening cost and what does it include?
• Why does the tenant screening report show an address mismatch or incorrect SSN?
• What if an applicant does not have credit, a SSN, or is not a US citizen?
• How do I manage the application and screening process?
• How do I add or combine applicants and co-signers?

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