Hemlane allows you to screen new applicants or current tenants. Credit and background reports include a soft credit check, eviction report, and criminal background report. Reports are non-refundable and cost $40*, paid by the applicant. Both you and the applicant will receive a copy of their report.
*Please note: The Credit Bureau and the state of New York have worked together to create a $20 maximum fee for tenant screenings in New York. Hemlane will update the fee automatically for New York applicants.
To request a screening from a prospective tenant or applicant:
Step 1: Navigate to the Prospective Tenants tab, locate the desired applicant under "Inquiries", click "More Actions", and select "Invite to apply"
Step 2: Ensure "Request a credit and background check for applicant(s)" is selected and click [Next]
Step 3: Enter and confirm the desired criteria and click [Next]
Step 4: Click [Next] to request
Step 5: Follow the pop-ups to review and accept the terms of the FCRA, and verify your address and the tenant's screening qualifications to request the screening.
During this step you may also be asked about affordable housing qualifications. All users will see a federal affordable housing question. If the property is located in Boston (MA), San Francisco (CA), or Richmond (CA), you will also see an additional question based on local regulations. Simply answer each question and proceed.
After requesting the screening, an email will be sent to your applicant requesting they complete their tenant screening request:
For more information on this topic, please visit these articles:
- How much does tenant screening cost and what does it include?
- Why does the tenant screening report show an address mismatch or incorrect SSN?
- What if an applicant does not have credit, a SSN, or is not a US citizen?
- How do I manage the application and screening process?
- How do I add or combine applicants and co-signers?
keywords: screening, screen, help screen, background check, screening report, report, eviction, credit, request screen, request screening, tenant screening, applicant screening, prospective tenant screening