Codebox offers high-quality lockboxes but occasionally the lockboxes may need some troubleshooting. Below are some general tips, as well as Codebox's Customer Support information, to help with any lockbox issues.
| Reminder: Make sure the key(s) stored in the lockbox unlock all necessary entry points. These include locks on the door handle, deadbolt locks, additional locking doors such as screen doors or secondary doors etc.) |
What Happens If My Lockbox Is Completely Malfunctioning?
Codebox offers a one-year warranty on all lockboxes. If your lockbox malfunctions within this period, please keep the old lockbox. Codebox will ship you a replacement, and provide a shipping label to return the defective unit at no cost, for their team to review for any defects.
Can I get reimbursement for a locksmith or additional costs associated with a malfunctioning lockbox?
Codebox typically only provides a replacement lockbox within the one-year warranty period. Other costs, such as locksmith fees, are the owner’s responsibility. This is why we recommend maintaining a backup set of keys in a non-digital lockbox onsite.
Who Can I Contact for a Malfunctioning Lockbox?
For issues with your Codebox lockbox, contact Codebox's Customer Support team directly:
- Phone: (888) 507-8885
- Email: support@codeboxinc.com
- Hours: Monday–Friday, Central Time
General Troubleshooting Tips
How to Change the Lockbox Battery
- Locate the external battery port at the bottom of the lockbox
- Insert a 9V battery, hold it firmly against the lockbox, and enter the vendor code
- Once the door opens, replace the internal battery
How to Power the Lockbox When the Battery Is Dead
- Insert a 9V battery into the external battery port at the bottom
- Enter the temporary or vendor code to access the lockbox
How to Ensure the Showing Window Is Set Correctly
- Enter the 6-digit admin code
- Press 6 to access the Showing Window screen, which should display “ST:00A END:00A.”
- If adjustments are needed:
- Press Back/NEXT (bottom left button) to navigate
- On field 1, press 0 to set to 1
- On field 2, press “**”
For further information on lockboxes, please view our article: "What can I Expect with Codebox Lockboxes with the Tenant Placement service?"