Hemlane can help get your rental ready for its next tenant. You can purchase Rent Ready+ separately or as part of the Leasing+ bundle. You can learn more about our leasing services in our article “How does Hemlane help with leasing?”
As part of Rent Ready+, we coordinate many things from start to finish, such as standard repairs and cleaning to get your vacant unit ready for the next tenant. Labor and materials are your responsibility as the property owner. Please note that we do not manage property improvements or major renovations. For those, we recommend working directly with a trusted contractor.
Below are the most common issues we receive and whether they are covered. If your item is not listed, please reach out to our Leasing Services team to see if it is a covered item or service.
What Is Covered
General Handiwork
After reviewing the move-out inspection, if we estimate that the total work scope can be performed by a handyperson in less than 4 hours of labor and less than $150 in materials, we will immediately schedule the work with the first available handyperson to expedite the turnover.
Interior Plumbing
For more serious concerns that should not be handled by a handyperson, we can dispatch a specialist to create a bid and scope of work for you to review.
Interior Electrical and Built-In Lighting Fixtures
If we believe any electrical fixtures, switches, or receptacles need to be replaced, we will contact you. We can only coordinate minor electrical jobs performed by licensed electricians.
Major Appliances
We recommend purchasing appliances from local appliance vendors who can deliver and install them in a vacant unit. We cannot accept delivery of appliances on your behalf. We will not coordinate delivery or installation of appliances into a vacant property if they were purchased from large national retailers such as Home Depot, Lowe’s, or Best Buy.
HVAC (Heating, Ventilation, and Air Conditioning)
We will replace the air filter if it is found to be dirty upon inspection. If the HVAC system is not functioning properly, we will dispatch a specialist to create a bid and scope of work for you to review. We do not inspect or service portable heating and air conditioning units.
Smoke Alarms and Carbon Monoxide Detectors
We will coordinate a handyperson to replace batteries or replace smoke and carbon monoxide detectors as necessary.
Interior Painting
For touch-up work, we will not solicit bids and will choose our first available handyperson. It can often take 2 to 3 hours of labor just to match and purchase paint. If you wish to repaint walls, ceilings, or trim, we can source up to 2 bids for your review.
We do not coordinate upgrades or rehab of the property. Painting is often performed alongside other upgrades, in which case you, your agent, or a contractor should coordinate it.
Flooring
If you wish to replace flooring, we can source up to 2 bids for your review. We do not coordinate upgrades or rehab of the property, so you may want to coordinate flooring with your contractor if it is part of other upgrades.
Deep Cleaning
Unless the previous tenant had the unit professionally cleaned, we will coordinate the scheduling of a deep cleaning.
Property Marketing and Photos
It is the owner’s responsibility to update the listing information in Hemlane. If you need marketing photos taken, we can coordinate someone to take them at your expense once the unit is ready.
Exterior
We can coordinate one-time minor yard work, including trimming trees or shrubs that directly block pathways and access to the property. We can also have non-functional gates that hinder access repaired or removed.
Pest Control
We can coordinate one-time pest control service but do not handle recurring pest control. For multi-unit buildings, tenant behavior in occupied units can sometimes lead to an infestation, so we suggest speaking with a pest control professional for further advice.
What Is Excluded From This Service
Utility Management
We cannot manage utility services on behalf of the owner.
Landscaping
Landscaping is a recurring need that the owner should address regularly regardless of occupancy status. We can coordinate one-time minor yard work, as described above, but we do not coordinate landscaping design decisions or planting.
Major Repairs
Our teams will only coordinate repairs up to $2,000 per repair, with a maximum of $5,000 per property. You should be directly involved in larger projects to make sure you are satisfied with budgets and timelines.
Rehabs and Major Renovations
This category includes structural and foundation requests. Rehabs and renovations require your decision making, and we recommend you be involved to make sure you are satisfied with budgets and timelines. A real estate agent may be able to manage these projects, although this is not common with local agents and managers.
Whole Home Plumbing, Electrical, or HVAC
Similar to rehabs and renovations, whole-house projects require a lot of decision making, from selecting the service professional to deciding which walls to open up.
Exterior Painting
Exterior painting is not coordinated because it is discretionary and often a large job with multiple options. It should be handled by someone who can make the needed decisions, such as you or your agent.
Roofing
New roofing is not included because it is an expensive project that warrants multiple quotes and usually takes a long time to complete, as roofers are often booked a month or more in advance.
Fencing
We can coordinate repair of non-functional gates that hinder access to the property, but we do not coordinate installation of new fencing. Like rehabs and renovations, fencing projects require significant decision making, including selection of the service professional, materials, and design.
When Your Insurance Gets Involved
A standard insurance deductible is $1,000. When a larger event occurs, your homeowners insurance will want to work directly with you to get the repair fixed. Most insurance companies will not work with third parties.