Hemlane’s text messaging options allow owners to stay connected with tenants, prospective tenants, and service professionals for faster and easier communication. Hemlane automatically sends texts to a variety of users at key points throughout the rental process.
Who Receives Text Messages?
Text messages are sent to anyone who provides a phone number through Hemlane’s platform, including:
- Prospective tenant leads and inquiries
- Applicants, both registered and unregistered
- Tenants, both registered and unregistered
- Owners (if opted in)
- Service professionals associated with maintenance requests
When Are Text Messages Sent?
To prospective tenants and leads:
- An auto-response text is sent when a lead inquires about a property
- A text is sent when an owner or property manager replies to a lead’s message
- Texts are sent throughout the self-guided showing flow, including identity verification, access codes, and lockup reminders
- A follow-up text is sent when a voicemail is left during the showing process
To applicants and tenants:
- A text is sent when they are invited to Hemlane, even before they have registered
- A text reminder is sent when a registered applicant signs up for a showing and again before the upcoming showing
- A text is sent when an owner messages a tenant within Hemlane’s Messages section
- A text is sent when an owner creates a maintenance request for the property
- A text is sent when a maintenance request is updated or a message is sent through the request
To owners and service professionals:
- A text is sent when a tenant messages an owner within Hemlane’s Messages section
- A text is sent when a prospective tenant lead messages an owner, if no leasing service representative is assigned
- A text is sent for showing reminders when the owner is the showing agent
- A text is sent to the service professional associated with a work order when that work order is assigned or updated
Can Owners Opt Out of Text Messages?
Yes. Owners can manage their text message preferences within their account settings. Text messaging is enabled by default but can be turned off at any time.
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