Hemlane sends notifications to prospective tenants regarding showings, applications, and other communications via email and text message. Keep in mind that text messages are only sent to applicants who have a registered Hemlane account. Prospective tenants are notified via email for the following reasons:
When a prospective tenant inquires without scheduling a showing
A reminder if a prospective tenant has not scheduled a showing or submitted an application
When a prospective tenant is invited to a showing
When a scheduled showing time is confirmed (+text notification)
A reminder a few hours before the scheduled showing time (+text notification)
A follow up after the showing has ended
When they are invited to apply for the rental
A reminder that they were invited to apply, if they have not yet registered
When a screening has been requested from them to submit
A reminder to complete the screening request if it is still incomplete
When a message has been sent to them within Hemlane (+text notification)
When the applicant is approved and accepted as a tenant
When the applicant is archived and rejected
For more information on this topic, please visit these articles:
- When does Hemlane send text messages?
- Can Hemlane automatically respond to prospective tenant inquiries?
keywords: notifications, prospective tenant notifications, tenant emails, text notifications