At Hemlane, your online security and the security of your users are our top priority. To give you confidence that your payments are protected, our teams have implemented security measures that apply to how funds can be sent between users.
Why Can’t I Use a Credit Card to Send Money Directly to Another User?
Hemlane’s security measures prevent users from using the Send Money button to send payments with a debit or credit card. Please note that you can still send money directly to another user using a bank account. Only direct payments to another user via credit or debit card are restricted.
How Do I Submit a Payment to a Team Member With a Credit Card?
If you would like to use a credit or debit card to pay a user under your Your Team tab, have the recipient create a payment request from them to you using the Request Money button within the Financials tab. When creating the request, they will need to allow the option to pay by credit or debit card. Once you receive the request, you will be able to submit payment by debit or credit card.
For step-by-step instructions on how to request money from another user, please view our article, "How do I request payments (recurring or one-time)?".
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