Hemlane software allows you to add applicants, add co-signers (or guarantors), and combine applicants.
To quickly navigate to specific sections of the article, please click the links below:
- Adding a new applicant
- Adding a co-applicant or co-signer to an existing applicant
- Combining existing applicants and co-signers
- FAQ: What does a co-signer need to complete within the application?
Adding a new applicant
First, check to see if they are already listed under prospective tenants.
If so, then you may need to click [Invite to Apply] for them if they are still under the "Inquiries" column. However, if they are not already listed as a prospect, then follow these steps:
Step 1: Select [Prospective Tenants] on the left side panel
Step 2: Click either "Add Inquiry" near the top right corner of the page
Step 3: Fill out user's information on the pop up window
Adding a co-applicant or co-signer to an existing applicant
Hemlane allows you to quickly add additional co-signers or co-applicants to an existing application. After the first tenant applies, you can add a second applicant (an additional resident) or a co-signer (someone financially responsible), via the following steps:
Step 1: Select [Prospective Tenant] on the left side panel
Step 2: Click the [Invite to Apply] button
Note: You can only add another applicant or a co-signer to someone who has been invited to apply. If the tenant listed is an inquiry (came through our marketing channel but has not started the application process), then you will want to first invite that person to apply. Then, you can invite the second applicant and/or co-signer.
Step 3: Click [Add Applicant] within the pop-up menu
Step 4: Fill out the co-applicants name, email and phone number and then click [Next]
Combining existing applicants and co-signers
Hemlane makes it easy to combine applications. After the first tenant applies, you can combine a second applicant (an additional resident) or a co-signer (someone financially responsible), via the following steps:
Step 1: Select [Prospective Tenant] on the left side panel
Step 2: Find and click the name of the applicant you would like to combine with another applicant
Step 3: Click the dots in the top right corner and select [Combine with another group]
Step 4: Select the user you would like to move
Step 5: Select the applicant group you would like your applicant to join and click [Combine]
FAQ: What does a co-signer need to complete within the application?
An applicant should fill out all sections of the application. A co-signer only needs to fill out the following portions of the application:
- Employment
- Bank Information (assets)
- Pay stubs (uploaded)
- Bank statements (uploaded)
We also recommend that you [Request Screening] on both applicants and co-signers.
For more information on this topic, please visit these articles:
- What does the Hemlane rental application contain?
- How does the screening process work and how much does it cost?
- What if an applicant does not have credit, a SSN, or is not a US citizen?
- How can I pull an applicant's credit without them logging into Hemlane?
- How can I verify an applicant's income?
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