Hemlane allows you to send money directly to your tenants, most commonly as a security deposit refund.
Why Does the Payment I Sent My Tenant Show as Unpaid?
After you send funds to your tenant, they are alerted by email to take action on the pending transaction within their Hemlane account. They will need to accept the refund and route it to the bank account of their choice.
Until your tenant takes action, the transaction will be listed as Unpaid and the payment section will state “Payment pending recipient confirmation.”
What Happens Next?
When your tenant logs into Hemlane, they will see a message on their Dashboard prompting them to accept the funds by choosing a depositing account. Once they have selected their depositing account, the payment’s status will change to In Transit and the payment will begin processing.
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